The Pound Cake Company

The Pound Cake Company creates hand-crafted pound cakes presented as gourmet gifts.  Our reputation is built on the highest standards of quality and customer service.  Starting with a variation of an old family recipe, we created the original "Mother's Butter" pound cake which has since gained notoriety as the best tasting pound cake!  Using innovative blending techniques and flavor combinations, "The Pound Cake King" now boasts over 80 flavors of this traditional Southern dessert.  Our products are available exclusively online and are all made fresh to order.  In addition, we provide custom design options, complimentary cards as well as national and international shipping options.  Our online store is designed to provide you with a safe and secure environment to browse our menu of gourmet gifts.  From special occasions to business gifts, The Pound Cake Company provides a memorable experience.  Whatever the occasion, we can make it sweeter...

Give Us A Call Now  -  888.884.7560

EXCLUSIVELY ONLINE

Our Atlanta-based production facility is not a retail store accessible to the general public.  All orders are taken online or by phone with options for delivery service in Metro Atlanta or National & International shipping.  We do not store or keep a stocked inventory of our products as they are all made fresh to order.  Orders placed Mon-Thur before 12:00 noon will be processed for delivery/shipment the next business day.  If order is received Mon-Thur after 12:00 noon, processing is subject to daily production schedule for delivery/shipment the 2nd business day.  Orders received Fri before 12:00 noon can be processed for delivery/shipment on Sat.  If received Fri after 12:00 noon it will be processed for delivery/shipment next business day (Mon).  

SHIPPING & DELIVERY

We offer courier delivery services exclusively for the Metro Atlanta Area.  Orders with an address outside of delivery service area will be shipped via USPS Priority Mail.  Next Day and 2nd Day services available.

RETURNS

Once orders are shipped, we are not liable for damage during shipment.  Please contact our customer service department for assistance with claims.  As our products are perishable, we do not offer refunds.  However, under certain circumstances, a product exchange offer is available.

PRIVACY POLICY

This website ("ThePoundCakeCompany.com") is owned and operated by The Pound Cake Company, LLC.  The Pound Cake Company recognizes the importance of maintaining the privacy of our customers, registered account holders and loyalty club members.  We have posted this privacy policy to describe our practices regarding the collection and use of information collected from users.   This policy was last amended on 2/1/15.  We may update this policy from time to time, so we invite you to review this page periodically.  When we make changes, we may send an email to you or notify you and we will post the updated policy on this web page.  All changes will go into effect on the date that is listed in our policy.  The new policy will apply to all past and current users of ThePoundCakeCompany.com ans will replace any prior policies.  By using this website, you consent to the terms of this policy.

Note:  You must be 18 years or older to register as a Member or use ThePoundCakeCompany.com

WHAT INFORMATION WE COLLECT

We collect the following information about you in various ways, including when you register an account, make purchases, and when you visit our website or social media sites:

*  If you choose to become a member, we collect you name, address, phone number, email address, username, password and birth date.  We also collect the names, addresses, and phone numbers of those persons whom you add to your personal address book as a member.

*  If you shop with us via ThePoundCakeCompany.com, we collect the following information about you:  name, address, phone number, email address, billing information including credit card number and expiration date as well ass the names, addresses and phone numbers of gift recipients (if any).  We use your name, address, phone number, billing information/credit card information to process your order or as otherwise described in this policy.

*  If you visit our Facebook, Twitter, Instagram, Google+ or Pinterest pages, we may collect information you submit or make it publicly available.  We also collect any information you submit to us when you participate in our promotions, contests and sweepstakes.  We also collect information automatically using technology when you visit our website or social media pages or when you open one of our emails.

HOW WE USE INFORMATION WE COLLECT

We use the information you supply for the purpose of providing the services you have requested and as describe in this policy.  The email address you provide is used for internal purposes, such as confirming and tracking your order.  In addition, The Pound Cake Company may contact you via email or regular mail to keep you up-to-date on the latest offers from ThePoundCakeCompany.com, news or to send you our latest catalog.  Also, we may rent, share, sell or exchange you email or postal address with third parties, who may contact you regarding their products or services that we think may be of interest to you.  If you would like to opt out of receiving mailings from The Pound Cake Company or our third parties, you may do so.  Additionally, gift recipients may, from time to time, receive our latest catalog as well as offers from us regarding new products and services that we think may be of interest to them.  We work with a third party service provider, who uses information collected automatically through technology to help us better understand how you use ThePoundCakeCompany.com.  The information this thir party service provider collects, such as which search engine referred you to ThePoundCakeCompany.com and how you navigated around our website, will help us to better serve you and provide you with more personalized information and product offerings.  We may share your information, including your name, address, email address, as well as a record of any transactions you conduct on our website or offline with us with a third party advertising partner tailored to your interests when you visit certain websites.  Our advertising partner will make the data we provide to it anonymous.  

In certain instance we may disclose your personally identifiable information when we have reason to believe that it is necessary to enforce this policy, the terms of use that govern ThePoundCakeCompany.com, to otherwise mange our business or to bring legal action against persons or entities who may be causing injury to you, The Pound Cake Company or others.  We ma also disclose your personally identifiable information when we believe the law requires it.  In the event of a merger, consolidation, sale or transfer of our company or its assets, it is possible that user information collected will be transferred to the purchaser of the new company.

COOKIES, WEB BEACONS AND JAVASCRIPT

The Pound Cake Company uses automatic tracking technologies, including "cookies" and clear gifs (or “web beacons”). These small files are sent to your browser from a web server and stored on your computer's hard drive. The Pound Cake Company, and service providers acting on our behalf, may place cookies and web beacons on your computer for the purpose of understanding how Users utilize ThePoundCakeCompany.com, to track purchases and other website information, and to help measure the effectiveness of our marketing and promotional campaigns. Web beacons may be used to provide data to third parties for tracking purposes. Cookies also allow Members to save time during checkout in return visits. We may also use our own cookies to provide you with enhanced online display advertising tailored to your interests.  Most web browsers automatically accept cookies, but they should also allow you to instruct your browser to prevent the use of cookies. You may use the Help feature on your browser to find information on how to manage, restrict, or prevent the use of cookies. Please note that if you disable cookies certain aspects of ThePoundCakeCompany.com will not function properly, such as the shopping cart. We also use "web beacons" in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to track the effectiveness of certain communications as well as the effectiveness of our marketing campaigns.  Note that if you delete your cookies, use a different browser, or buy a new computer, you will need to renew your opt-out choice.  Users must have JavaScript enabled in order for ThePoundCakeCompany.com to function properly.

PROMOTIONS & SWEEPSTAKES

ThePoundCakeCompany.com sometimes includes notices of sweepstakes or other promotions we are conducting, and we may permit you to enter electronically in some cases. If that occurs, we will use the information you provide for the purpose of conducting the promotion (e.g., to contact you if you're a winner) and for any other purpose for which we might use information about you collected through this website. In the promotions sponsored by third parties, information you submit to enter those promotions may be shared with the third-party sponsor and then used by the sponsor in accordance with any contest rules and its privacy policy.

MARKET RESEARCH

From time to time, The Pound Cake Company may also contact you via email, postal mail, text message, or phone to conduct questionnaires and surveys. Survey information is treated like all of the information we collect.

ACCESS TO YOUR INFORMATION

You may choose to: (1) stop receiving promotional materials by mail, phone, or email; (2) update or correct your personal information; and (3) cancel your membership; or (4) disable your account. To carry out any of these choices:

A Member can access, review and/or correct all of their personally identifiable information that was provided to us online by logging into their account and accessing the My Profile section.  If a member wishes to have their account disabled, the member can send an email with this request to info@thepoundcakecompany.com.  Please include your name, the email address associated with the account and the following message: “I would like to disable my account.”   You may unsubscribe from marketing emails by visiting the preferences page.  You may unsubscribe from our mail order catalog or other mailings to your postal address by visiting the preferences page. Please note that removal from our postal lists may take up to 6 to 8 weeks to be effective.  You may send us an email at info@thepoundcakecompany.com or write to us at Customer Support, The Pound Cake Company, PO Box 77102, Atlanta, GA 30357.  Please include your current contact information, the information you are interested in accessing, and your requested changes. We will make the changes you request or provide an explanation of what actions we will be able to make in response to your request.  

CUSTOMER SERVICE ASSISTANCE

The Pound Cake Company offers users live customer assistance from 9 AM - 5 PM EST, Monday - Friday.  Information you provide during a call may be used to assist with your inquiry, as well as for any purpose permitted under this policy.  Calls may be recorded for quality assurance and training purposes.

THIRD PARTY SERVICE PROVIDERS

The Pound Cake Company sometimes employs other companies and individuals to perform services for us. For example, we hire agencies to help administer consumer promotions, to analyze data, to fulfill orders you place, and to provide customer service. We may share your personally identifiable information with these parties, who have agreed to hold this information in confidence, not use it for any purpose except to carry out the requested service, and honor The Pound Cake Company's privacy and security policies in the way this information is handled.

SECURITY

The Pound Cake Company takes your privacy and security seriously. For this reason we work to establish technical, administrative, and physical security measures to protect against unauthorized access or use of personal information. We cannot, however, guarantee the security of any information you send to us and you do so at your own risk.  Members are responsible for maintaining the confidentiality of their password and account. Members are responsible for activities that occur under their account and should immediately notify The Pound Cake Company of any unauthorized use of their account. 

OTHER WEBSITES

This website may contain links to websites operated by other companies.  The Pound Cake Company is not responsible for the policies and practices of those third party sites.  You should check the applicable privacy policies of the other sites you visit.

CONTACT THE POUND CAKE COMPANY

If you have any questions about our policy, you can email us at info@thepoundcakecompany.com or contact us by mail at: The Pound Cake Company, PO Box 77102, Atlanta GA 30357.  We will be happy to answer your questions.

888.884.7560

SWEET ADDICTION: Indulge as the subtle texture of our decadent pound cake melts in your mouth and the mild flavors permeate the palate with a taste that lingers long after you've finished. This is where sweet addiction begins...

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